Chief Experience Officer
Christopher Jack, Chief Experience Officer, commenced at QTAC in 2013.
Previously a contact centre manager for the Queensland Government, Chris was responsible for staffing, training, recognition and program development for over 300 staff. Chris has extensive experience in steering operational change that equates tactful outcomes to directly impact revenue-driving operations. Chris brings to QTAC management techniques that influence and drive customer experience outcomes through leadership motivation, coaching and day-to-day service operations, national cohesion, and leadership to deliver quality customer service experience for all of QTAC.
With prior experience in leadership roles at large organisations including RACQ in Brisbane, Queensland, Chris has a demonstrated talent for understanding how all aspects of an organisation fit together to influence a positive customer experience.
Graduating from Federation University in 2018 with a Bachelor of Applied Management, Chris is continuing his passion for life-long learning and is currently completing his Masters of Professional Accounting with Torrens University.
Underpinning his passion for people, Chris leads four Customer Experience management teams to operate effectively and efficiently through QTAC’s values with a focus on Excellence in Service, Innovation in Engagement (through purpose, people and platforms), Greater Connectivity and Customer Relevance in strategy.