Application Services
Check and change your application
Exciting news! Our portal has undergone significant upgrades! If you had a previous QTAC Account or signed up before 1 August 2023, you will need to create a new QTAC Account and start your new QTAC Application.
applications.qtac.edu.au/sign-up
After you have lodged your application, you can use Application Services to:
- change your preferences
- upload documentation
- view and respond to your offer
- check if we’ve received any extra qualifications (Year 12s)
- view correspondence about your application
- check if you are meeting entry requirements
- pay QTAC fees
- change your postal or home address, email address, phone number, password, security questions, or authorised person details.
Phone us on 1300 467 822 to change your:
- name
- date of birth
- citizenship status
- gender
- Aboriginal or Torres Strait Islander, Maori, Pasifika or Australian South Sea Islander status
- qualification details.
I can’t reset my password. What do I do?
if you’re having trouble resetting your password, follow the steps below:
- Delete all QTAC emails in your inbox
- Refresh your browser
- Go to Applicant Log in and enter your email address and your usual password
- Select ‘resend temporary password’
- Copy the temporary password from your inbox to the black space on the QTAC website
- Enter a new password, adhering to the password requirements (ie at least six characters, one upper-case, one lower-case, one number, and one special character eg Qtac1234!)
- Retype this password; you should now be able to log in.
You can then change your password again after you log in.
I’m locked out of my account. How do I get in?
If you’re locked out of your account, you need to reset your password.
Why won’t the application accept my student number?
If you’re in Year 12 in Queensland, you must enter your Learner Unique Identifier (LUI) number to complete your application.
The application won’t accept your Education Queensland ID (EQID) or Unique Student Identifier (USI).
Do I need to add my UCAT information?
You do not need to enter your UCAT candidate number into your application, as the university will retrieve this for you automatically.
Should I create more than one account?
You should not create more than one account. If you need to change your preferences, do so in your current account.
Refunds are not given for duplicate applications.
Why am I having problems applying?
Are you using a mobile phone? If so, Application Services isn’t compatible with mobiles.
View Application Services technical requirements.
Where do I go to pay my application fees by credit card?
- Go to Applicant Log in.
- Log in with the email address listed in your application and your password.
- Once in your application go to ‘My Application’.
- Go to ‘Application Summary’, then click ‘continue’.
- You will be taken to the online payment page to pay by credit card.
Where do I change the email address on my application?
- Go to Applicant Log in.
- Log in with the email address listed in your application and your password.
- Once in your application go to ‘My Account’.
- Next go to ‘Account information’ and click ‘View or Edit’.
- Click ‘Edit’ to change your email address.
- Click ‘Save’.
How long is my account valid for?
Your account is valid for five years.
How long is my application valid for?
Applications are valid for one year ie between August 2022 and July 2023; Intake for Semester 3 2022, Semester 1 2023, Semester 2 2023.
Why is the Applicant Log In not displaying?
PC users
You may need to update to the latest version of your browser.
Mac users
If you are using a Mac and Safari, you need Safari v. 7 or above to run our new application services.
Your OS X will need to be at v. 10.9 (Mavericks) to use Safari 7.
You should be able to upgrade for free to OS X Yosemite that will also update your Safari to v. 8.
Tablet users
If you are using an Android tablet, we recommend Chrome to access our services.
Technical requirements
We recommend the computer settings and software below.
Others may work but not all combinations have been tested.
While you can lodge an application with a tablet device, QTAC’s Application Services is not compatible with mobile phones.
Monitor screen resolution
The recommended minimum screen resolution is 1024 x 768.
Web browser
QTAC recommends the latest version of the following web browsers for its Application Services.
For Windows
For Mac users
For iPad users
- Safari
- Chrome
For Android users
- Chrome
Browser settings
- TLS 1.2 enabled
- SSL enabled
- Cookies enabled
- JavaScript enabled