Applying - FAQs

After I click 'Yes' on the Applicant Declaration page, my browser stalls or gives me an error message.  What should I do?

This sort of problem indicates that you may be using an Internet browser that does not support the application which is a Java applet.

It is recommended that you use the latest version of your internet browser.

If you are sure that you are using the correct browser version, it may be that browser is not Java Enabled. You may receive an error message advising that your browser needs to be Java enabled. You may be able to check if your browser is Java enabled by checking your browser settings. Please see Computer Settings for further information.

When I try accessing Current Applicant Online Services, I get a message saying "Your computer has a pop-up blocker". What should I do?

Your browser's pop-up blocker has blocked pop-ups from appearing on the QTAC website. Having pop-ups blocked may prevent you from using the application, please see Computer Settings to enable pop ups.

What should I do if I can't get the cover sheets to print?

Generally this is not a problem with the application service but a problem with your printer set up.  You can print your cover sheets via Current Applicant online service.  If unable to print, you should send a cover letter explaining what documentation you have attached when sending in documentation.

I started my application but did not complete it. How do I access my application again?

You need to return to the Online Services page, select either Year 12 Apply Now or Non Year 12 Apply Now and agree to the declaration. If you were completing a TTT application, you login with your Year 12 Student Number and PIN again.  Information that you previously entered will have been saved.

If you were completing an ABW application, you can return to your application by selecting 'Partially completed application'. You would then log in with your QTAC Application Number and PIN. 

If you do not have a record of your Application Number and PIN for your partially completed application, you can start your application again from the beginning or you can contact QTAC Information Services who will provide you with your application number.

I've completed the first screen but I can't move on.  I can't see the continue button.  What should I do?

Different size browsers mean that you may not be able to see the continue button at the bottom of the screen, in which case you will have a scroll bar you can use to scroll down and across to it.  You need to scroll to click on the continue button.  By clicking on this you are able to move to the next screen.  

Sometimes the settings may cause the window to be too large for the screen, so you may not have a scroll bar or may not be able to see the continue button.  To view the full application you may need to change the size of the screen.

Some other reasons which may account for this issue are:

  1. your screen resolution is set at less than 1024 x 768, in which case you would have been told that when you failed the compliance test that appears after the applicant declaration.  The solution is to set the screen resolution to 1024 x 768.
  2. your computer is running a non English version of Windows which is pushing the buttons/fields out of sight - the solution is to use a computer running an English version of windows
  3. you are running a larger font set eg 120% of normal - right click on desktop, properties, settings, advanced, general and set the font size to 100%.

The system started to download the service and then it said, "Can't establish connection to the database".  What should I do?

This means that the database is currently unavailable at QTAC, therefore you should try again later.

I keep getting a message saying, "Page cannot be displayed".  What should I do?

This may mean that you do not have SSL enabled. Please access the instructions in Computer settings to enable SSL.

I completed one of the qualification screens but now I want to go back to change the details but it won't let me go back. What should I do?

You will first have to complete all the qualifications screens and you will then be able to go back and change the details you entered earlier.  At the end of the application you will also be given the option to review and change your details before you lodge your application.

Why isn't my QTAC application number/PIN working?

Your QTAC application number is a nine-digit reference number that is provided to you when you apply to QTAC.  A QTAC application number is specific to the admissions period.  This is the number that provides access to QTAC online services.

Please access Personal Details for information on how to find out your QTAC application number or PIN.

Some of the information on the website appears to be out of date, is there a problem?

Many Internet Service Providers (ISP) keep a copy of a website you have visited on a servier called a proxy or cache server. This means that every time you view a web page, a request is not sent to the QTAC server but a copy of the page is sent instead. Your computer may also have sored pages you have visited in its cache.

How do I clear my cache?

Your internet browser's cache stores various information from webpages you visit. Occasionally the cache can prevent you from seeing updated content or cause functional problems.  You can fix many browser problems by simply clearing your cache.

To clear your cache, select Tools or Settings from the options menu, and select Options or Preferences. Some devices may display a different set of options for clearing your cache.

There are a number of different internet browsers available. If you are unable to find solutions in clearing your cache visit your browser's individual support website to find a solution.

 


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